Last Updated: August 2026
1. Introduction
Thank you for choosing Munarini Carpentry and Joinery (Pty) Ltd. We are committed to providing quality furniture, carpentry, joinery, roofing, ceiling, and partitioning solutions. This Refund and Return Policy explains the conditions under which products may be returned and refunds may be issued.
2. Custom-Made Products
Many of our products are manufactured according to customer specifications.
As a result, the following items cannot be returned or refunded unless they are defective or damaged upon delivery:
- Custom TV stands
- Custom cupboards and wardrobes
- Custom headboards
- Custom shelves
- Custom benches
- Special-order furniture
- Customized roofing and ceiling installations
- Customized partition projects
3. Returns for Standard Products
Customers may request a return within 7 days of receiving a standard product if:
- The item is unused.
- The item is in its original condition.
- The item is returned with proof of purchase.
- The item has not been altered, assembled, or damaged after delivery.
Approved returns will be inspected before acceptance.
4. Damaged or Defective Products
If a product is received damaged or defective, customers must notify Munarini Carpentry and Joinery within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Contact details
After assessment, we may:
- Repair the item.
- Replace the item.
- Offer a partial or full refund where appropriate.
5. Installation Services
For completed installation services including:
- Ceiling installations
- Roofing projects
- Shop partitions
- Office partitions
- Built-in cupboards
Customers must report workmanship concerns within 7 days of project completion.
We will inspect the work and rectify any verified workmanship issues at no additional labour cost.
6. Non-Returnable Items
The following products and services are not eligible for return:
- Custom-made furniture
- Products damaged by misuse or negligence
- Clearance or discounted items
- Products altered after delivery
- Completed labour and installation services that meet agreed specifications
7. Refund Processing
Where a refund is approved:
- Refunds will be processed using the original payment method whenever possible.
- EFT refunds may be paid into a verified bank account provided by the customer.
- Refund processing may take up to 7 business days after approval.
8. Delivery Costs
Delivery charges are generally non-refundable unless:
- The wrong item was supplied by Munarini Carpentry and Joinery.
- The product was defective on arrival.
- The return was approved as a result of our error.
9. Cancellation of Orders
Customers wishing to cancel an order must contact us immediately.
If manufacturing or installation work has already commenced:
- A reasonable cancellation fee may apply.
- Deposits paid for custom work may be non-refundable.
- Materials already purchased for the project may be deducted from any refund.
10. Contact Us
For returns, refunds, or complaints, please contact:
Munarini Carpentry and Joinery (Pty) Ltd
📍 House 3009, Myandaho Street, Zone 7, Shayandima
📞 082 052 6998
📧 nemufunzinitj@gmail.com
🌐 www.munarinicarpenters.co.za
We value customer satisfaction and will work with you to resolve any legitimate concerns as quickly as possible.